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Products and Services

Assistverse

AI-assisted voice
recognition and analyzer

to support telesales QC and Contact Center
Customer Services Operations

to support telesales QC and Contact Center Customer Services Operations

to support telesales QC and Contact Center Customer Services Operations

Request a Demo

Conversation Transcription

The system converts speech and dialogue into text.

The system converts speech
and dialogue into text.

Conversation Transcription

The conversation conversion system converts speech into text. The conversation between the customer and the agent will be recorded and the system will convert the audio files into text conversation.

Text Classification


The AI system evaluates categories and moods.

Text Classification is an analytical process that takes any text document as input and assigns a label (or classification) from a predetermined set of class labels.
Text Classification is an analytical process that takes any text document as input and assigns a label (or classification) from a predetermined set of class labels.

Positive

Neutral

Negative

Script Compliance

The system compares and versifies sales against
insurance sale standards.
The system compares and versifies sales against insurance sale standards.

QC Scoring

AI recommends scores for sales conversation.

QC Scoring is an AI system that recommends
telephone-based insurance sales and ensures
compliance with the sales standards of the
insurance company.
QC Scoring is an AI system that recommends telephone-based insurance sales and ensures compliance with the sales standards of the insurance company.

Key Benefits

Improving
Efficiency

Improving Efficiency

Developing
Services

Developing Services

Reducing
Errors

Reducing Errors

To facilitate the work of QC officers in the Telesales audio file inspection process, and to improve the efficiency of their work, measures are being taken to streamline and optimize the process.
Improving and enhancing the Contact Center Customer Services.
To help reduce the processing time of the QC audio file checking process, and expedite the issuance of policies to customers.
AI helps reduce errors in the voice file inspection process performed by QC.

Request a Demo

Request a Demo

Get in touch with us to Request a Demo.

Request a Demo